Delivery & Returns
We currently deliver to any address in the UK, including Northern Ireland, the Scottish Highlands & Islands, the Channel Islands and the Isle of Man for a flat fee of £1.99. For orders of £30.00 or more shipping is FREE.
For all countries outside of the United Kingdom, please contact us for a shipping cost quotation before placing your order.
Orders received before midday (12:00 pm) will be dispatched the same day. Please note that occasionally there may be delays in the payment processing system, and we will not receive your order in time to deliver it that day. To avoid this problem arising, you are advised to place your order as early as possible.
We use third party carriers to deliver your products. After dispatching your order, we will send you an email to confirm that your goods have been shipped. Depending on our choice of carrier and delivery service, the email may also include a unique tracking number and a link to the order tracking section of the carrier website. Simply copy the tracking number, follow the link and then paste the number into the appropriate box to obtain an update on the delivery status of your order.
The carrier will usually deliver your order during normal working hours and may require a signature before leaving the package. If you are not at home when the carrier calls, a calling card will be left giving you information on how to contact the local distribution centre and reschedule the delivery. The carrier may also give you the option of having your package left with a neighbour or placed in a porch or outbuilding.
If you should encounter any problems with the delivery of your order, please contact us as soon as possible.
If it appears that your order was damaged in transit, you have the right to refuse the delivery. If however, you decide to accept the delivery, it is advisable to write a remark regarding the damage on the delivery note. Please contact us as soon as possible, and no later than seven days after receiving the delivery, so that we can advise you on how to proceed.
Please open all packages carefully to ensure that you do not damage the products or the packaging.
We inspect all goods prior to packing to ensure that our products arrive in good condition. In the unlikely event that you receive damaged or defective goods, please contact us as soon as possible, and not later than 7 days after receipt, quoting your order number and giving a full description of the problem.
We guarantee our products for one year from the date of purchase, provided that they have been used for the purpose for which they were designed, and in accordance with any instructions that were included in the original packaging. Please note that this does not cover any defects in the goods arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, or any alteration or repair carried out without our prior written approval. If your product develops a fault within this warranty period, please contact us immediately. We will gladly replace any defective item free of charge.
It is important that you contact us before returning any items, because we need to assess the problem and advise you on how to proceed. We also need to inform you of the return address, as all goods must be sent back to the warehouse from which they were dispatched.
If we advise you to return any items, please return them in their original packaging with all accessories and documents, quoting your order number. It is best to use a trackable delivery service such as Royal Mail Recorded Delivery, or one of the equivalent services offered by independent carriers.
We will inspect all items that have been returned to us. Upon inspection, if we agree that the goods are damaged or defective, we will send out replacement items immediately, or arrange a refund via the payment method you used to purchase the goods. We will also reimburse you for your reasonable return shipping cost.
If however, the items are found not to be damaged or defective, or if the damage was caused by misuse, we will return the goods to you. In these circumstances, we regret that you will be liable for the return shipping costs. To avoid this happening, it is vital that you contact us before returning any items that you have purchased.
In line with the Consumer Protection (Distance Selling) Regulations 2000 and subsequent amendments to these, you have the right to cancel your order if you change your mind. To do this, you must notify us in writing within 7 days of receiving the goods. You then have 28 days from the date you sent us your cancellation notice to return the goods to us at your expense. Please return the products in good condition and with their original packaging and all accessories and documentation. We will arrange a full refund of the purchase price and original shipping cost via the payment method you used to purchase the goods.
We hope you will be pleased with our products and service. Please feel free to contact us if you would like to comment.