Terms & Conditions
These conditions of use do not affect your statuary rights as a consumer. However, you are advised to read them before you place an order, as they apply to the sale of all goods and services supplied by Walk and Cycle Britain Limited via its website. Our terms and conditions are subject to change at any time.
Bikes and Equipment can only be hired from Walk and Cycle Britain Limited through the Walk and Cycle web site. The person paying for the hire service is designated the Hirer. A booking request is made by the Hirer (hereinafter referred to as You) by making payment for the service to Walk and Cycle Britain Limited (hereinafter referred to as WAC) along with your Deposit. Upon acceptance by WAC of your booking a binding contract is formed between WAC and You on the terms and conditions set out below. We reserve the right not to accept or fulfil a booking. All bookings are subject to availability.
For legal purposes, your payment will be regarded as an offer to purchase the services, and our order acceptance message should be considered acceptance of your offer. A legal contract will only exist between the buyer and seller when you have received our acceptance of your offer.
You must provide two forms of identification, one of which contains a photograph, for example a drivers licence or passport, before the Hire Period commences.
When a booking is made by one person on behalf of another person or other people (as the case may be), the person making the booking confirms to WAC that he or she has the authority to make such booking on behalf of the other person(s) (as the case may be).
The Hire Period commences on the day the cycle(s) and equipment is collected by or delivered to you and continues until the cycle(s) and equipment is returned to WAC. In this agreement Tour refers to any self-guided journeys you or any members of your group make using the cycles hired from WAC under the terms and conditions of this Booking Form. As the Hirer you accept responsibility for ensuring that any and all members of the group comply with the terms and conditions below.
You are responsible for ensuring that you are physically fit and competent enough and of the correct height and weight to undertake cycling any distance using the WAC cycle(s) you have booked. WAC does not accept any responsibility for your failure to complete your Hire period or Tour due to lack of fitness, illness or injury. WAC does not accept liability for death, personal injury, loss or damage to personal effects to any participant, nor can WAC accept any responsibility for delays or changes to your period of Hire or Tour due to weather, strikes, war, terrorism or other causes.
You accept that cycling on a public highway, cycle route, thoroughfare or track carries its own risks and you have made your Booking on the basis that you undertake the Hire and Tour at your own risk. You understand and accept that WAC advises the wearing of cycle helmets at all times during your Tour and provides a helmet with each cycle hired, the wearing of the helmet is at the discretion of the Hirer and rider.
You will ride your cycle responsibly at all times and observe the laws of the road. You will not hold WAC responsible for any loss, damage or injury including death to persons or property with regard to use of the cycle(s) and equipment hired. You accept responsibility to indemnify WAC against any claim, interest, demand or expense in respect of any such injury or damage.
You will ensure that you have suitable insurance cover at all times during your period of Hire.
When delivering bicycles to you, the driver will wait a maximum of 30 minutes after the agreed meeting time for you to arrive. If after 30 minutes you have not arrived the driver will leave. In this event the customer will not be entitled to a refund of the hire costs. Please telephone to notify us that you will be late and it may be possible to schedule a new delivery time without further charge.
When collecting bicycles from you, the driver will wait a maximum of 30 minutes after the agreed meeting time for you to arrive. If after 30 minutes you have not arrived the driver will leave and a new appointment will need to be made to collect the bicycles. If the new collection can be arranged for the same day the customer will be charged a £30 fee to cover our costs. If the bicycles cannot be collected the same day the customer will be charged the full hire costs for each bicycle until they are returned. Please telephone to notify us that you will be late and it may be possible to schedule a new collection time without further charge.
The transport is provided for the purpose of transferring baggage and bicycles to and from the locations agreed by the parties.
This service does not include the transportation of person(s) but the tour operator may at his sole discretion permit the customer(s) to accompany their baggage and bicycles provided that there are seats available in the vehicle. The customer(s) shall undertake to do so at their own personal risk and the tour operator shall be exempted from all liability should any loss, damage, injury occur unless caused by negligence.
Should you need to cancel your booking we will make a refund based on the notice period provided: (1) 72 hours or more before the agreed date that the service will be provided - your deposit plus 90% of the hire charge paid; (2) 24-72 hours before the agreed date that the service will be provided – your deposit plus 50% of the hire charge paid (3) Less than 24 hours before the agreed date that the service will be provided – your deposit only and no refund of the hire charge paid.
When we deliver a bicycle to you, should you decide not to ride the bicycle for whatever reason including but not limited to the bicycle being an unsuitable size, we will make a refund of your deposit plus 50% of the hire charge paid. Always contact us to check the suitability of our bikes for you and your party before booking the cycle hire service.
You are responsible for all cycles and equipment hired or loaned and it is your responsibility to keep the same safe from damage, loss or theft, use it in a proper manner and not subject it to any misuse or unfair wear and tear.
You will notify WAC immediately of any loss, damage or theft to the hired cycles or equipment however caused. You will be responsible for paying WAC the reasonable costs of reparation of any such loss, damage or theft.
You will not offer for sale, sell, dispose, mortgage, lend, pledge or otherwise part with possession of the hired cycle(s) or equipment.
In consideration of our arranging and fulfilling your Hire in accordance with these terms and conditions you will pay WAC the total price for your period of Hire in advance of the hire commencing.
A holding deposit will be required at the commencement of any hire period. This may extend to a deposit to the value of the cycle(s) by credit or debit card payment or other surety as deemed sufficient by WAC depending on WAC's assessment of the risk and the value of the equipment.
This deposit will be returned at the end of the hire period provided that (a) any cycles and/or equipment hired or used are returned in an undamaged condition to WAC and (b) any cycles and/or equipment hired or used are returned within the arranged hire period and at an arranged time and place to WAC. If these terms are not complied with, WAC reserves the rights to charge reasonable charges until such time when cycles and/or equipment concerned have been returned to WAC.
In the case of cycles and/or equipment left or returned damaged, you are responsible for any costs incurred and sustained in replacing or repairing (whichever the cheaper) the items concerned to a condition equivalent to that prior to the Hire. In all cases Normal wear & tear as defined by the products manufacturer or supplier is accepted & allowed and is included in any hire price.
In all cases, the holding deposit can be used as a deposit against the costs or charges mentioned herein.
WAC accepts responsibility for death, personal injury and direct loss suffered by you which you can demonstrate was caused by our negligence. Except in respect of death and personal injury, in respect of which no limit of liability shall apply, WAC total liability to you under this contract between us shall be limited to the total cost of your Booking.
WAC will not be liable to you where any alleged loss or damage results from:
(a) any of your own actions or omissions or those of any member of your party
(b) the action or omission of a third party not connected with the provision of your Tour
(c) an event or circumstances which we could not have predicted or avoided even after taking all reasonable care
(d) an action or omission on the part of any accommodation provider or cycle hirer
(e) where any loss or damage is considered to be indirect or consequential loss.
WAC shall have no liability to you if we are unable to fulfil a Booking due to an event of Force Majeure.
Except where expressly permitted under the Data Protection Act 1998, we will only use your personal details in connection with your Booking arrangements, unless you agree otherwise. We will keep your personal details secure in accordance with our obligations under the Data Protection Act 1998.
These terms and conditions constitute the entire agreement between us, and supersede any previous agreement or understanding and may not be varied except in writing between us. All other terms, express or implied by statute or otherwise, are excluded to the fullest extent permitted by law.
Any notice required or permitted to be given by either of us to the other under these terms and conditions shall be in writing.
No failure or delay by either of us in exercising any of its rights under these terms and conditions shall be deemed to be a waiver of that right, and no waiver by either of us of any breach of these terms and conditions by the other shall be considered as a waiver of any subsequent breach of the same or any other provision.
If any provision of these terms and conditions is held by any court or other competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of these terms and conditions and the remainder of the provision in question shall not be affected.
Except as otherwise expressly provided herein, nothing in these terms and conditions confers or purports to confer on any third party any benefit or any right to enforce any of these terms or conditions pursuant to the Contracts (Rights of Third Parties) Act 1999.
These terms and conditions shall be governed by English law, and both of us hereby agree to submit to the exclusive jurisdiction of the English courts.