Walk and Cycle Terms & Conditions

Terms & Conditions

These conditions of use do not affect your statuary rights as a consumer. However, you are advised to read them before you place an order, as they apply to the sale of all goods and services supplied by Walk and Cycle Britain Limited via its website. Our terms and conditions are subject to change at any time.

Sale of Goods

When you place an order for goods displayed on this website it is an offer by you to purchase those goods. No contract will exist between Walk and Cycle Britain Limited and yourself until we have received your order and accepted it. We will send you an order acknowledgement message after you place your order, to notify you that we have received your order. This acknowledgement is not notification that we have accepted your order. When your order has been accepted we will send you an order acceptance message to notify you.

For legal purposes, your payment will be regarded as an offer to purchase the services, and our order acceptance message should be considered acceptance of your offer. A legal contract will only exist between the buyer and seller when you have received our acceptance of your offer.

For the sale of books and electronic documents Walk and Cycle Britain Limited acts as an agent selling the books and electronic documents on behalf of the author, for which Walk and Cycle Britain Limited receives a commission.

In line with the Consumer Protection (Distance Selling) Regulations 2000 and subsequent amendments to these, you have the right to cancel your order if you change your mind. To do this, you must notify us in writing within 7 days of receiving the goods. You then have 28 days from the date you sent us your cancellation notice to return the goods to us at your expense. Please return the products in good condition and with their original packaging and all accessories and documentation. We will arrange a full refund of the purchase price and original shipping cost via the payment method you used to purchase the goods.

In the case of cheque and postal order payments, we will cancel your order and notify you if payment is not received within 14 days of your order being placed, or if the payment fails to be cleared.

Walk and Cycle Britain Limited may change the terms and conditions of sale in relation to future orders placed on its website at any time. The terms that are applicable to any order are the terms of sale that were displayed on the website at the time the order was placed.

We have taken great care to accurately describe the goods displayed on our website. Despite this, slight variations in items may occur. Please contact us if you need clarification or further information.

Product images are for illustrative purposes only and may differ from the actual product.

If we have under priced an item by mistake we will contact you and offer you the following three options: (1) place a new order at the correct price for those items, (2) cancel your order for the mispriced items and reconfirm your order for the correctly priced items, or (3) cancel the whole of your order. If you do not choose one of the three available options within 14 days, the under-priced items will be removed from your order and we will deliver the available items. You will be refunded the price of the removed items or the cancelled order via a credit to your original payment method.

If, within 14 days of accepting your order, we discover that all of the goods are unavailable, we will contact you and advise you that we may cancel your order and issue a refund within 7 working days. The refund will be issued via a credit to your original payment method.

If, within 7 days of accepting your order, we discover that some of the items are unavailable, we will contact you to offer you the following three options: (1) substitute alternative items for the unavailable items (2) cancel your order for the unavailable items and reconfirm your order for the available items, or (3) cancel the whole of your order. If you do not choose to amend your order within 14 days, the unavailable items will be removed from your order and we will deliver the available items. You will be refunded: (1) the price difference in the case of any less expensive substitute alternative items, (2) the price of the removed items, or (3) the price of the cancelled order. The refund will be issued via a credit to your original payment method.

The price of an item does not include the delivery charge, which is a separate and additional cost, and may depend on the combined weight of the items in your order (including packaging), the shipping address and the delivery method you choose.

Payment can be made by any of the options advertised on our website. Payment must be cleared before your order will be shipped. If payment fails we will notify you that your order will be cancelled.

Delivery will be made to the shipping address specified in your order. If you need to change the delivery address you must contact us before your order is shipped. We will need to verify your identity before we can make a change to the shipping address in your order. We are unable to change the shipping address if the new address incurs a higher delivery charge than the original shipping address specified in your order. You will be informed whether your request for a change of shipping address has been successful or not.

If you refuse delivery or fail to take delivery of your order because you have cancelled your contract under the Distance Selling Regulations, we will issue a full refund via a credit to your original payment method within 30 days.

If, after taking delivery of the order, you exercise your right to cancel the order under the Distance Selling Regulations, you are required to return the goods to Walk and Cycle Britain Limited, as described in paragraph 2 above, before a refund will be issued. If you fail to return the goods according to our instructions, we reserve the right to deduct any costs incurred by us in retrieving the goods from you.

We make every effort to deliver the goods as soon as possible after your order has been accepted. However, Walk and Cycle Britain Limited will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery.

If it appears that your order was damaged in transit, you have the right to refuse the delivery. If however, you decide to accept the delivery, it is advisable to write a remark regarding the damage on the delivery note. Please contact us as soon as possible, and no later than seven days after receiving the delivery, so that we can advise you on how to proceed.

Ownership of an item will not pass to you until we have delivered the item to you (either directly, or by leaving it in a safe place or with a neighbour). When an item is delivered the risk of damage to, or loss of, the item passes to you.

If you are eligible for a refund, we will issue the refund via a credit to your original payment method within 30 days. Please note, it is your responsibility to notify us of any changes to your payment account details.

We guarantee our products for one year from the date of purchase, provided that they have been used for the purpose for which they were designed, and in accordance with any instructions that were included in the original packaging. Please note that this does not cover any defects in the goods arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, or any alteration or repair carried out without our prior written approval. If your product develops a fault within this warranty period, please contact us immediately. We will gladly replace any defective item free of charge.

We inspect all goods prior to packing and shipping to ensure that our products arrive in good condition. In the unlikely event that you receive damaged or defective goods, please contact us as soon as possible, and not later than 7 days after receipt, quoting your order number and giving a full description of the problem. We will replace any defective items free of charge.

In the unlikely event that we supply you with incorrect items please contact us as soon as possible, and not later than 7 days after receipt, quoting your order number. We will replace the incorrect items free of charge.

If we supply you with extra items by mistake please contact us immediately for instructions on how to return the additional items to us. Please note, if you are found to be in possession of goods that you have not paid for, you will be charged for the goods.

Walk and Cycle Britain Limited will not be liable to you for any loss or damage in circumstances where: (1) there is no breach of a legal duty owed to you by the company or by its employees or agents, (2) such loss or damage is not a reasonably foreseeable result of any such breach, or (3) any increase in loss or damage resulting from breach by you of any term of the contract.

We will take all reasonable precautions to keep the information you provide us, including the details of your order and payment, secure. Please refer to our Privacy Notice. However, we will not be held liable for loss caused by unauthorised access to data while it is being transferred between your computer and our system.

These terms of sale and the supply of any goods will be subject to English law and the English courts will have jurisdiction in respect of any dispute arising from the contract.

Vouchers

Walk and Cycle Britain Limited sells Vouchers that can be redeemed for Voucher Products or Services from third party merchants ("Merchants").

Right to cancel: Once we send you the Voucher, you may cancel the transaction at any time within 7 working days from the day after the day that you receive the Voucher (where a working day is any day that is not a Saturday, Sunday or English public holiday). If you do want to cancel, you must do so by sending us an email to tell us you are cancelling or writing to us - in either case, always provided of course that you have not yet redeemed the Voucher. After 7 days there is no entitlement to a refund and there is no entitlement to credit, cash or a new Voucher.

Availability: All offers for vouchers are subject to availability of the Products and Services in question, which is outside the control of Walk and cycle Britain Limited. The Merchant is the seller of the Products and Services relating to the Voucher and the Merchant is solely responsible for providing you with them. Always check availability with the Merchant before purchasing your Voucher. The Merchant is solely responsible for redeeming any Voucher that you Purchase from Walk and Cycle Britain Limited.

This Agreement applies: By making a Purchase, you acknowledge that the Purchase is made subject to this Agreement.

Redemption: Once you have made a Purchase, the Voucher is redeemable by You from a Merchant for Voucher Products or Services provided by that Merchant. The particular Merchant and particular goods and services offered by that Merchant for which the Voucher can be redeemed will be stated on the Voucher. Any attempted redemption of a Voucher not consistent with this Agreement may render a Voucher void at our (or a Merchant's) discretion. The voucher is considered as having been redeemed when you make a booking or place an order with the Merchant for the Voucher Products or Services.

The Merchant, and not Walk and Cycle Britain Limited, is the seller of the Voucher Products and Services; solely responsible for providing you with the Voucher Products and for the Voucher Products themselves; and solely responsible for redeeming any Voucher you Purchase.

Restrictions: (i) Reproduction, sale, resale or trade of a Voucher is prohibited. Any attempt to carry out any of these will potentially void the Voucher at our discretion. (ii) If the Voucher is redeemed for less than its face value, there is no entitlement to a credit, cash or new Voucher equal to the difference between the face value and the amount redeemed. Also, Vouchers are redeemable in their entirety only and may not be redeemed incrementally.

Combination: It is at the discretion of the Merchant to determine whether Vouchers can be combined with any other promotions, vouchers, third party certificates or coupons.

Lost/stolen vouchers: Neither we nor the Merchant are responsible for lost or stolen Vouchers or Voucher reference numbers.

Expiry: The Voucher (including, but not limited to, any discounts provided by the Voucher) expires on the date specified on the Voucher.

Status of vouchers: All Vouchers are promotional vouchers that are offered for Purchase below their face value and are subject to this Agreement and to any terms and conditions of the relevant Merchant.

Merchant terms: Merchants will have their own applicable terms and conditions, in relation to their own supply of their goods and services, and you agree to (and shall) abide by those terms and conditions. The responsibility to do so is yours alone.

It is your responsibility to ensure that any products, services or information available through the Walk and Cycle website meet your specific requirements.

Accommodation Service

When we find accommodation on your behalf we act only as your agent. Our responsibility ends when we have confirmed the rooms as requested.

We are not liable for the quality of the accommodation service received and any complaints must be addressed to the providers directly. We are pleased to hear about any provider that fails to meet appropriate standards of service.

We find accommodation on a Bed and Breakfast basis. Evening meals and packed lunches are not included. Please note that in hostels breakfast is not usually included and where available must be paid for separately.

We find the accommodation on your behalf but you reserve the accommodation by paying the accommodation provider directly as per the payment terms and conditions that each provider specifies.

If you fail to make payment to the accommodation provider within the specified time and the room or rooms are no longer available it is your responsibility to make alternative arrangements.

Please tell us of any accommodation preferences you have. However we cannot guarantee all your preferences will be provided. In such cases we will provide the best alternative available.

If you wish to change your accommodation arrangements subsequent to us having found you accommodation there will be an amendment fee of £10 per person per night. Due to the high demand of accommodation, we cannot guarantee that all changes will be possible.

Should you end your holiday early after having started, it is your responsibility to advise both Walk and Cycle Britain Limited and the accommodation providers.

Once you make a full or partial payment to an accommodation provider to reserve your accommodation you are subject to the terms and conditions of the accommodation provider including but not limited to cancellations and no-shows.

It may not always be possible to find accommodation with one provider for groups. If it becomes necessary to split groups, every effort will be made to find them properties that are close together.

Cycle Hire

Bikes and Equipment can only be hired from Walk and Cycle Britain Limited through the Walk and Cycle web site. The person paying for the hire service is designated the Hirer. A booking request is made by the Hirer (hereinafter referred to as You) by making payment for the service to Walk and Cycle Britain Limited (hereinafter referred to as WAC) along with your Deposit. Upon acceptance by WAC of your booking a binding contract is formed between WAC and You on the terms and conditions set out below. We reserve the right not to accept or fulfil a booking. All bookings are subject to availability.

You must provide two forms of identification, one of which contains a photograph, for example a drivers licence or passport, before the Hire Period commences.

When a booking is made by one person on behalf of another person or other people (as the case may be), the person making the booking confirms to WAC that he or she has the authority to make such booking on behalf of the other person(s) (as the case may be).

The Hire Period commences on the day the cycle(s) and equipment is collected by or delivered to you and continues until the cycle(s) and equipment is returned to WAC. In this agreement Tour refers to any self-guided journeys you or any members of your group make using the cycles hired from WAC under the terms and conditions of this Booking Form. As the Hirer you accept responsibility for ensuring that any and all members of the group comply with the terms and conditions below.

You are responsible for ensuring that you are physically fit and competent enough and of the correct height and weight to undertake cycling any distance using the WAC cycle(s) you have booked. WAC does not accept any responsibility for your failure to complete your Hire period or Tour due to lack of fitness, illness or injury. WAC does not accept liability for death, personal injury, loss or damage to personal effects to any participant, nor can WAC accept any responsibility for delays or changes to your period of Hire or Tour due to weather, strikes, war, terrorism or other causes.

You accept that cycling on a public highway, cycle route, thoroughfare or track carries its own risks and you have made your Booking on the basis that you undertake the Hire and Tour at your own risk. You understand and accept that WAC advises the wearing of cycle helmets at all times during your Tour and provides a helmet with each cycle hired, the wearing of the helmet is at the discretion of the Hirer and rider.

You will ride your cycle responsibly at all times and observe the laws of the road. You will not hold WAC responsible for any loss, damage or injury including death to persons or property with regard to use of the cycle(s) and equipment hired. You accept responsibility to indemnify WAC against any claim, interest, demand or expense in respect of any such injury or damage.

You will ensure that you have suitable insurance cover at all times during your period of Hire.

When delivering bicycles to you, the driver will wait a maximum of 30 minutes after the agreed meeting time for you to arrive. If after 30 minutes you have not arrived the driver will leave. In this event the customer will not be entitled to a refund of the hire costs. Please telephone to notify us that you will be late and it may be possible to schedule a new delivery time without further charge.

When collecting bicycles from you, the driver will wait a maximum of 30 minutes after the agreed meeting time for you to arrive. If after 30 minutes you have not arrived the driver will leave and a new appointment will need to be made to collect the bicycles. If the new collection can be arranged for the same day the customer will be charged a £30 fee to cover our costs. If the bicycles cannot be collected the same day the customer will be charged the full hire costs for each bicycle until they are returned. Please telephone to notify us that you will be late and it may be possible to schedule a new collection time without further charge.

The transport is provided for the purpose of transferring baggage and bicycles to and from the locations agreed by the parties.

This service does not include the transportation of person(s) but the tour operator may at his sole discretion permit the customer(s) to accompany their baggage and bicycles provided that there are seats available in the vehicle. The customer(s) shall undertake to do so at their own personal risk and the tour operator shall be exempted from all liability should any loss, damage, injury occur unless caused by negligence.

Should you need to cancel your booking we will make a refund based on the notice period provided: (1) 72 hours or more before the agreed date that the service will be provided - your deposit plus 90% of the hire charge paid; (2) 24-72 hours before the agreed date that the service will be provided – your deposit plus 50% of the hire charge paid (3) Less than 24 hours before the agreed date that the service will be provided – your deposit only and no refund of the hire charge paid.

When we deliver a bicycle to you, should you decide not to ride the bicycle for whatever reason including but not limited to the bicycle being an unsuitable size, we will make a refund of your deposit plus 50% of the hire charge paid. Always contact us to check the suitability of our bikes for you and your party before booking the cycle hire service.

You are responsible for all cycles and equipment hired or loaned and it is your responsibility to keep the same safe from damage, loss or theft, use it in a proper manner and not subject it to any misuse or unfair wear and tear.

You will notify WAC immediately of any loss, damage or theft to the hired cycles or equipment however caused. You will be responsible for paying WAC the reasonable costs of reparation of any such loss, damage or theft.

You will not offer for sale, sell, dispose, mortgage, lend, pledge or otherwise part with possession of the hired cycle(s) or equipment.

In consideration of our arranging and fulfilling your Hire in accordance with these terms and conditions you will pay WAC the total price for your period of Hire in advance of the hire commencing.

A holding deposit will be required at the commencement of any hire period. This may extend to a deposit to the value of the cycle(s) by credit or debit card payment or other surety as deemed sufficient by WAC depending on WAC's assessment of the risk and the value of the equipment.

This deposit will be returned at the end of the hire period provided that (a) any cycles and/or equipment hired or used are returned in an undamaged condition to WAC and (b) any cycles and/or equipment hired or used are returned within the arranged hire period and at an arranged time and place to WAC. If these terms are not complied with, WAC reserves the rights to charge reasonable charges until such time when cycles and/or equipment concerned have been returned to WAC.

In the case of cycles and/or equipment left or returned damaged, you are responsible for any costs incurred and sustained in replacing or repairing (whichever the cheaper) the items concerned to a condition equivalent to that prior to the Hire. In all cases Normal wear & tear as defined by the products manufacturer or supplier is accepted & allowed and is included in any hire price.

In all cases, the holding deposit can be used as a deposit against the costs or charges mentioned herein.

WAC accepts responsibility for death, personal injury and direct loss suffered by you which you can demonstrate was caused by our negligence. Except in respect of death and personal injury, in respect of which no limit of liability shall apply, WAC total liability to you under this contract between us shall be limited to the total cost of your Booking.

WAC will not be liable to you where any alleged loss or damage results from:
(a) any of your own actions or omissions or those of any member of your party
(b) the action or omission of a third party not connected with the provision of your Tour
(c) an event or circumstances which we could not have predicted or avoided even after taking all reasonable care
(d) an action or omission on the part of any accommodation provider or cycle hirer
(e) where any loss or damage is considered to be indirect or consequential loss.

WAC shall have no liability to you if we are unable to fulfil a Booking due to an event of Force Majeure.

Except where expressly permitted under the Data Protection Act 1998, we will only use your personal details in connection with your Booking arrangements, unless you agree otherwise. We will keep your personal details secure in accordance with our obligations under the Data Protection Act 1998.

These terms and conditions constitute the entire agreement between us, and supersede any previous agreement or understanding and may not be varied except in writing between us. All other terms, express or implied by statute or otherwise, are excluded to the fullest extent permitted by law.

Any notice required or permitted to be given by either of us to the other under these terms and conditions shall be in writing.

No failure or delay by either of us in exercising any of its rights under these terms and conditions shall be deemed to be a waiver of that right, and no waiver by either of us of any breach of these terms and conditions by the other shall be considered as a waiver of any subsequent breach of the same or any other provision.

If any provision of these terms and conditions is held by any court or other competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of these terms and conditions and the remainder of the provision in question shall not be affected.

Except as otherwise expressly provided herein, nothing in these terms and conditions confers or purports to confer on any third party any benefit or any right to enforce any of these terms or conditions pursuant to the Contracts (Rights of Third Parties) Act 1999.

These terms and conditions shall be governed by English law, and both of us hereby agree to submit to the exclusive jurisdiction of the English courts.

Holidays & Short Breaks

When you make a booking you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these booking conditions and to supply personal details for you and your party. A contract will exist as soon as we issue our confirmation invoice. To avoid possible confusion any variation of this agreement should be confirmed in writing either by you or by us. This contract is made on the terms of these booking conditions, which are governed by English law, and the jurisdiction of the English Courts.

All holiday bookings made more than six weeks before the intended departure must be accompanied by the appropriate deposit. In these cases the balance of the holiday charge is payable not later than six weeks before the intended date of departure. All payments must be made in Sterling unless by prior arrangement with us. We shall be entitled to treat any failure to pay such balance by the due date as a cancellation of the booking by you and we will notify you if we intend to do so and in such circumstances your deposit and any insurance premium will be forfeited.

Where bookings are six weeks or less before the intended date of departure the whole of the holiday charge is payable at the time of booking.

We reserve the right to alter the prices of any of the holidays shown. You will be advised of the current price of the holiday that you wish to book before your contract is confirmed.

Participants in our holidays are accepted on condition that they are physically and mentally fit, adequately experienced, suitably equipped for an active holiday, and aware of the risks involved. You must accept that sole responsibility for your personal safety throughout the holiday remains with you. In the interests of safety you must reasonably follow the advice in the holiday information provided, heed warning notices encountered on the trip and take reasonable precautions to ensure your own safety.

We reserve the right to refuse any booking for a holiday where we are not satisfied that the applicant's fitness and experience are appropriate to the holiday selected.

Cancellations

If, after our confirmation invoice has been issued, you wish to change your travel arrangements in any way, for example your chosen departure date or accommodation, we will do our utmost to make these changes, but it may not always be possible. You will have to pay a per person administration charge of £20 and any further cost we incur in making this alteration. This charge is not refundable if you cancel your holiday subsequently. You should be aware that the costs can increase the closer to the departure date that changes are made and you should contact us as soon as possible.

Please note that certain arrangements cannot be changed after a reservation has been made and any alteration request will incur 100% cancellation charges.

If you, or any member of your party, are prevented from proceeding with the holiday you may request to transfer your booking, having first given us notice of your intentions before departure, to a person who satisfies all the conditions applicable to the holiday. The transferor and transferee shall be jointly responsible for payment of the balance due and for any additional costs arising from such transfer.

You, or any member of your party, may cancel your travel arrangements at any time. Written notification from you must be received at our offices. Since we incur costs in cancelling your travel arrangements, you will have to pay the applicable cancellation charges.

In the unlikely event of accommodation not being available on arrival at the accommodation described in the brochure and confirmed to you, we undertake to provide alternative accommodation of categories at least as high as those contracted or to refund any difference in price where the available accommodation is of an inferior standard.

Occasionally we may have to make changes to your holiday arrangements and we reserve the right to do so at any time. Most of these changes will be minor and we will advise you of them at the earliest possible date. We also reserve the right in any circumstances to cancel your holiday arrangements. However, we will not cancel your travel arrangements less than six weeks before your departure date except for reasons of force majeure, or failure by you to pay the final balance.

If we make a major change to or are forced to cancel your holiday, we will inform you as soon as reasonably possible if there is time before your departure. You will have the choice of either accepting the change of arrangements or cancelling your booked holiday and receiving a full refund of all monies paid.

Force Majeure: We will not pay you compensation or issue a refund if we have to cancel or change your travel arrangements in any way because of unusual or unforeseeable circumstances beyond our control. These can include, for example, war or threat of war, riot, civil strife, industrial dispute, terrorist activity and its consequences, natural or nuclear disaster, fire, epidemic or adverse weather conditions or unavoidable technical problems with transport.

We aim to provide you with the best possible holiday but, if a problem should arise, please inform the relevant suppliers (e.g. the hotelier or baggage carriers) immediately and, on guided holidays, our tour leader who will endeavour to put things right. You should also advise us as soon as reasonably possible during your holiday.

We recommend that you have adequate holiday insurance to undertake the holiday.

When you book your holiday with us, you accept responsibility for the proper conduct of all members of your party during your holiday. We reserve the right at any time to terminate the stay of any party member(s) whose behaviour is such, in the reasonable opinion of the accommodation provider or us, as to cause or likely to cause danger, upset or distress to anyone else or damage to property. Full cancellation charges will then apply and no refund will be given.

Furthermore, we shall be under no obligation whatsoever to pay compensation or meet any costs or expenses (including but not limited to alternative accommodation) you may incur as a result of your stay being terminated. If you cause damage to the accommodation in which you are staying, you must fully reimburse the accommodation supplier concerned for the cost of the damage before the end of your stay if the cost has been established by then or as soon as it has been established if later. You must indemnify us for the full amount of any claim (including legal costs) made against us by the accommodation supplier or any third party as a result.

On guided trips the leader has full authority to exclude any member, either from part of the daily programme or, in extreme cases, from the entire tour if he or she is, in the reasonable opinion of the tour leader, either physically unable to participate, behaves in a way which is detrimental to the interests or safety of the party as a whole, is inadequately equipped or does not have travel insurance. Refunds may be made in appropriate cases at our discretion.

All the facts on our website are checked for accuracy. However, it is possible that accommodation providers, etc may decide to change their facilities and services which will then be temporarily or permanently unavailable. Such events are regrettably beyond our control. However, when we are notified of these or other significant changes, we will inform you at the time of booking or, if you have already booked your holiday, you will be contacted as soon as reasonably possible if there is time before your departure.

Our website is produced on the sole responsibility of the tour operator. It is not issued on behalf of and does not commit the accommodation providers, transport operators or other suppliers whose services are used in the course of the holiday.

Should you need to cancel your booking we will make a refund based on the notice period provided: (1) 42 days or more before departure - 100% of the amount paid minus the deposit; (2) Between 7 and 42 days before departure - 50% of the amount paid minus the deposit; (3) Within 7 days of departure – no refund.

Transfers

The transport is provided for the purpose of transferring baggage and bicycles to and from the locations agreed by the parties.

Baggage Transfers

For baggage transfers along the South Downs Way, Walk and Cycle Britain Limited acts as an information provider and booking agent of the supplier, South Downs Baggage Transfers.

Your baggage transfer booking made via our website is subject to the supplier's terms and conditions and you are advised to read them carefully prior to booking. We accept no liability in relation to any arrangements made with South Downs Baggage Transfers.

Terms & Conditions of South Downs Baggage Transfers

These conditions of use do not affect your statuary rights as a consumer. However, you are advised to read them before you place an order, as they apply to the sale of services supplied by South Downs Baggage Transfers.

South Downs Baggage Transfers is the trading name of the partnership Allshire and Stanley. Our registered address is 123 The Causeway, Petersfield GU31 4LN.

Your booking with us is subject to these Booking Conditions and you are advised to read them carefully prior to booking. These terms and conditions may limit and/or exclude our liability to you. We accept no liability in relation to any omissions made by you connected with any arrangements.

South Downs Baggage Transfers agree to provide the service on the terms set out below. Our terms and conditions are otherwise subject to change at any time. Whether the services are arranged directly with South Downs Baggage Transfers or one of its appointed agents your contract is with South Downs Baggage Transfers.

Full payment must be received before your booking can be confirmed. Payment can be made by any of the options advertised on our website or via one of our appointed agents. Payments are not accepted in foreign currency. We do not store financial information such as bank account or credit card details.

Baggage

To avoid injury to our drivers each bag must weigh no more than 20 kgs. If it is found that an individual item weighs more than 20 kgs on any of the transfers South Downs Baggage Transfers is entitled to either:

Charge a supplement of £15 per bag for each transfer that the weight limit is exceeded, or
Refuse to transport the item

In the event that a bag is not transferred due to the 20 kgs weight limit being exceeded, the customer will not be entitled to a refund of the transfer costs. Furthermore, it will then become the responsibility of the customer to arrange and pay for the transfer of the bag to the next collection point.

Transfers

Baggage must be ready for collection by 9.30am, clearly labelled and securely packed without loose items attached. Please ensure that your luggage is locked. We undertake to deliver your bags by 4.00pm.

Due to the distances we cover each day and the number of stops that have to be made, if bags are not ready for collection after 9.30am the driver will leave without them. In this event the customer will not be entitled to a refund of the transfer costs. Furthermore, it will then become the responsibility of the customer to arrange and pay for the transfer of bags to the next collection point.

If we have agreed a time to collect your bicycles or your bags the driver will wait a maximum of 30 minutes after the agreed meeting time. If after 30 minutes the bicycles or bags are not ready for collection the driver will leave and a new appointment will need to be made. In this event the customer will not be entitled to a refund. In addition, the customer will be charged the costs for each new collection attempt. Please telephone to notify us of any delay and it may be possible to schedule a new collection time without further charge.

We will always make every effort to ensure baggage is collected and delivered between the agreed times. However should an unforeseen circumstance occur such as vehicle break down or accident, then this may not be possible. In this event we will make every effort to make alternate and acceptable arrangements. South Downs Baggage Transfers does not accept any consequential liability resulting from such late deliveries.

The customer must agree that our drivers are able to use their discretion in the delivery of baggage should an accommodation be unstaffed on arrival. Exercising such discretion may require baggage to be dropped off in a porch/outhouse or other such suitable alternative that has been agreed with the accommodation provider, either in writing or verbally, without any liability against loss or damage on the part of South Downs Baggage Transfers.

Our practice has been and remains to undertake transfers without referral to any other business. However we may exercise the right to involve a third party.

The transport is provided for the purpose of transferring baggage to and from the locations agreed by the parties. This service doesnot include the transportation of person(s) but the driver may at his sole discretion permit the customer(s) to accompany their baggage provided that there are seats available in the vehicle. The customer(s) shall undertake to do so at their own personal risk and the driver and South Downs Baggage Transfers shall be exempted from all liability should any loss, damage, injury occur unless caused by negligence.

Prices

We reserve the right to amend advertised prices at any time. We also reserve the right to correct errors in both advertised and confirmed prices. In the case of large groups special rates can be quoted.

Insurance

Insurance of your baggage and their contents is your responsibility. We strongly recommend that you take out travel insurance to cover your belongings. We advise that you do not include items of value or items that are easily damaged.

Cancellations

Any cancellation or amendment request must be sent to us in writing, by post or email, and will take effect on the day we receive it. Proof of sending is not proof of receipt, therefore you are advised to also confirm all changes by telephone.

Should you need to cancel your booking we will make a refund based on the notice period provided before the date of the first collection:

72 hours or more - 90% of the amount paid
24-72 hours - 50% of the amount paid
Less than 24 hours - no refund

Please ensure that you have received written confirmation of any changes to your booking prior to travel. Whilst we will try to assist, we cannot guarantee that such requests will be met.

Force Majeure

Force majeure means that we will not pay you compensation if we have to cancel or change your booking in any way because of unforeseeable circumstances beyond our control. These an include for example, war, threat of war, terrorist activity and its consequences or the threat of such activity, riot, the act of any government or other national or local authority, industrial dispute, natural or nuclear disaster, fire, adverse weather, and ice conditions.

Law & Jurisdiction

These Booking Conditions and any agreement to which they apply are governed in all respects by English law. Any dispute, claim or other matter which arises between us out of or in connection with your contract or booking will be dealt with by the Courts of England and Wales only.